SERVICE ADVISOR

Sep 8, 2026

Job Summary:

The Service Advisor acts as the main liaison between customers and the service department, ensuring that all vehicle servicing requirements are met efficiently and professionally. This role requires a deep understanding of automotive systems, excellent communication skills, and a commitment to delivering outstanding customer service. The Service Advisor is responsible for assessing customer concerns, preparing service estimates, coordinating with technicians, and ensuring customer satisfaction throughout the service process.

Key Responsibilities:

• Customer Interaction & Consultation:
  • Greet customers and listen attentively to their concerns about their vehicles.
  • Explain recommended services, costs, and estimated timeframes.
  • Provide professional advice based on a thorough technical understanding and a clear understanding of customer needs.
• Service Coordination:
  • Create job orders and accurately record vehicle concerns and service requests.
  • Coordinate with technicians to ensure correct diagnosis and timely service completion.
  • Monitor and update customers on repair status, delays, or additional service departments.
• Documentation & Reporting:
  • Prepare service estimates, repair orders, and invoices using the SAP system or other dealership software.
  • Ensure accurate recording of customer information and service history.
• Customer Satisfaction:
  • Conduct post-service follow-ups to ensure customer satisfaction.
  • Address and resolve complaints or concerns in a professional and timely manner.
  • Promote dealership service offerings and future maintenance schedules.
• Team Collaborations:
  • Work closely with the service, parts, and sales departments to ensure smooth operations.
  • Participate in continuous improvement and training programs.

QUALIFICATIONS:

• Must possess at least a Bachelor’s Degree in Mechanical Engineering, Automotive Technology, or Marketing
• Work experience in sales or the automotive industry is an advantage.
• Knowledge of the SAP system is a plus
• Expertise in automotive or marketing is an advantage
• Customer-oriented with strong communication skills
• Excellent problem-solving skills
• A driver’s license is an advantage

Note: This is a general job description. Specific responsibilities and requirements may vary depending on the actual role and operational needs within Toyota Cagayan de Oro.

MAINTENANCE REMINDER STAFF

Sep 8, 2026

Job Summary:

The Maintenance Reminder Staff is responsible for proactively contacting customers to remind them of their scheduled preventive maintenance services and other after-sales activities. This role helps strengthen customer relationships by ensuring timely communication, maintaining accurate customer records, and supporting the Service Department in improving customer retention and satisfaction.

Key Responsibilities:

• Customer Communication and Follow-up
  • Contact customers through phone calls, emails, text messages, or other communication channels to remind them of upcoming preventive maintenance schedules.
  • Provide customers with accurate information regarding service appointments, maintenance recommendations, and dealership after-sales programs.
  • Respond professionally to customer inquiries and assist in scheduling or rescheduling service appointments.
• Appointment Scheduling and Coordination
  • Coordinate with the Service Department to confirm appointment availability and service schedules.
  • Assist in managing the dealership’s maintenance reminder calendar to ensure timely customer follow-ups.
  • Coordinate with Service Advisors regarding customer concerns and appointment updates.
• Customer Records and Data Management
  • Maintain accurate and up-to-date customer information, service histories, and communication records.
  • Update customer databases and prepare reports using Microsoft Office applications, particularly Microsoft Excel.
  • Ensure the confidentiality and security of customer information in accordance with company policies.
• Reporting and Administrative Support
  • Prepare daily, weekly, and monthly reports on maintenance reminder activities, appointment confirmations, and customer responses.
  • Monitor reminder effectiveness and recommend improvements to customer follow-up processes.
  • Assist with other administrative tasks that support the Service Department’s operations.
• Customer Satisfaction and Continuous Improvement
  • Promote excellent customer service by maintaining courteous, professional, and effective communication with customers.
  • Gather customer feedback and coordinate concerns with the appropriate departments for prompt resolution.
  • Participate in training programs and continuously improve communication and customer service skills.

QUALIFICATIONS:

• Must possess at least a Bachelor’s degree in Communications or a related field
• Willing to work overtime as needed
• Excellent verbal and written communication skills
• Proficient in Microsoft Office applications, with advanced knowledge of Microsoft Excel
• Strong attention to detail
• Excellent listening and interpersonal communication skills
• Computer literate
• Work experience in customer service or a call center is an advantage

Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.

QUALITY CONTROLLER

Sep 8, 2026

Job Summary:

The Quality Controller is responsible for ensuring that vehicles and automotive services meet Toyota’s quality standards before release to customers. This role involves conducting thorough inspections, road testing vehicles, identifying defects or concerns, and coordinating with service and technical teams to ensure customer satisfaction, safety, and compliance with dealership and manufacturer standards.

Key Responsibilities:

• Vehicle Inspection & Quality Assurance:
  • Conduct comprehensive quality inspections on vehicles after servicing, repair, or preparation.
  • Perform road tests to evaluate vehicle performance, safety, and overall condition.
  • Ensure all repair work complies with Toyota quality standards and service guidelines.
• Direct Identification & Reporting:
  • Identify, document, and report any defects, irrigularities, or incomplete work.
  • Coordinate with technicians and service advisors to address quality concerns promptly.
  • Verify corrective actions before final vehicle release.
• Customer Satisfaction & Service Support:
  • Ensure vehicles released to customers are clean, safe, and in optimal working condition.
  • Support service teams in resolving customer concerns related to vehicle quality.
  • Maintain a customer-focused approach during inspections and field-related tasks.
• Documentation & Compliance:
  • Accomplish quality checklists, inspection reports, and related documentation accurately.
  • Ensure compliance with dealership policies, safety standards, and Toyota procedures.
  • Assist in maintaining records for audit and quality monitoring purposes.
• Fieldwork & Coordination:
  • Perform field-related tasks such as vehicle transfers, test drives, and on-site inspections as required.
  • Work closely with service, aprts, and operations teams to maintain quality consistency.
  • Willing to render overtime to support operational requirements.

QUALIFICATIONS:

• Must possess at least a Bachelor’s Degree in Automotive-related courses
• At least five (5) years of driving experience
• Must have a valid driver’s license
• Willing to work overtime as needed
• Customer service-oriented, adaptable, flexible, and willing to perform fieldwork

Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.