SERVICE ADVISOR

Jun 25, 2025

Job Summary:

The Service Advisor acts as the main liaison between customers and the service department, ensuring that all vehicle servicing requirements are met efficiently and professionally. This role requires a deep understanding of automotive systems, excellent communication skills, and a commitment to delivering outstanding customer service. The Service Advisor is responsible for assessing customer concerns, preparing service estimates, coordinating with technicians, and ensuring customer satisfaction throughout the service process.

Key Responsibilities:

• Customer Interaction & Consultation:
  • Greet customers and listen attentively to their concerns about their vehicles.
  • Explain recommended services, costs, and estimated timeframes.
  • Provide professional advice based on a thorough technical understanding and a clear understanding of customer needs.
• Service Coordination:
  • Create job orders and accurately record vehicle concerns and service requests.
  • Coordinate with technicians to ensure correct diagnosis and timely service completion.
  • Monitor and update customers on repair status, delays, or additional service departments.
• Documentation & Reporting:
  • Prepare service estimates, repair orders, and invoices using the SAP system or other dealership software.
  • Ensure accurate recording of customer information and service history.
• Customer Satisfaction:
  • Conduct post-service follow-ups to ensure customer satisfaction.
  • Address and resolve complaints or concerns in a professional and timely manner.
  • Promote dealership service offerings and future maintenance schedules.
• Team Collaborations:
  • Work closely with the service, parts, and sales departments to ensure smooth operations.
  • Participate in continuous improvement and training programs.

QUALIFICATIONS:

• Must possess at least a Bachelor’s Degree in Mechanical Engineering, Automotive Technology, or Marketing
• Work experience in sales or the automotive industry is an advantage.
• Knowledge of the SAP system is a plus
• Expertise in automotive or marketing is an advantage
• Customer-oriented with strong communication skills
• Excellent problem-solving skills
• A driver’s license is an advantage

Note: This is a general job description. Specific responsibilities and requirements may vary depending on the actual role and operational needs within Toyota Cagayan de Oro.

GENERAL JOB TECHNICIAN

Sep 16, 2024

QUALIFICATIONS:

• Must possess at least a Bachelor’s Degree in Automotive-related courses.
• Preferably with a valid driver’s license.
• With a pleasing personality and a willingness to work overtime.
• Must be customer service-oriented, adaptable, flexible, and willing to do fieldwork.
• Work experience related to vehicle maintenance or repair is an advantage.
• Willing to travel to all Toyota Cagayan de Oro branches
• Can do work with or without supervision.
• With an automotive NC1 and/or NC2 certificate.

Job Summary:

The General Job Technician at Toyota Cagayan de Oro is responsible for performing vehicle maintenance and repair services according to Toyota standards. The role requires automotive expertise, customer service orientation, and the ability to work independently and as part of a team. The technician will be expected to deliver high-quality service while ensuring the safety and satisfaction of customers. Fieldwork and travel across Toyota CDO branches may be required.

Key Responsibilities:

• Perform routine vehicle maintenance tasks such as oil changes, brake repairs, tire rotations, and battery checks.
• Diagnose and repair vehicle issues using diagnostic tools and equipment.
• Conduct mechanical and electrical repairs on various Toyota models, ensuring compliance with safety and quality standards.
• Travel to all Toyota Cagayan de Oro branches to provide maintenance and repair services as needed.
• Assist in servicing vehicles at different locations, including on-site repairs and maintenance in coordination with other branches.
• Professionally interact with customers, providing updates on the status of their vehicles and answering any technical questions.
• Ensure that customer vehicles are repaired and maintained in line with Toyota standards to deliver optimal customer satisfaction.
• Maintain accurate records of repairs and maintenance services performed on vehicles.
• Provide detailed reports of vehicle conditions, issues identified, and repairs carried out.
• Conduct thorough inspections of vehicles to ensure they meet quality standards before delivery to customers.
• Ensure that all safety standards are followed during vehicle repairs and maintenance tasks.
• Work closely with other technicians and service staff to complete tasks efficiently and share knowledge and skills.
• Collaborate with the Service Manager to ensure smooth workflow and adherence to schedules.

Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.

TECHNICIAN

Jun 25, 2024

QUALIFICATIONS:

• Graduate of any 4-year Automotive course.
• Experience in the automotive industry is an advantage.
• Willing to travel as needed
• With a pleasing personality and good moral character.
• Ability to work with or without supervision.
• Flexible and adaptable at work.
• Willing to be trained in new automotive technologies and repair techniques.
• With an automotive technical background.
• Must possess automotive NC1 and/or NC2 Certificate.
• With or without a driver’s license.

Job Summary:

The Technician at Toyota Cagayan de Oro performs various automotive maintenance and repair tasks. This role requires a comprehensive understanding of automotive systems, diagnostics, and repair procedures. The Technician will ensure vehicles are maintained to the highest standards, providing exceptional service to ensure customer satisfaction.

Key Responsibilities:

• Perform routine maintenance services such as oil changes, tire rotations, brake inspections, and fluid checks.
• Diagnose and repair mechanical, electrical, and electronic issues in vehicles.
• Conduct thorough inspections to identify any potential problems and provide recommendations for repair.
• Utilize automotive technical knowledge to troubleshoot and resolve complex vehicle issues.
• Stay updated on the latest automotive technologies, tools, and repair techniques.
• Interact with customers to understand their vehicle concerns and provide accurate information on required repairs and maintenance.
• Ensure customer satisfaction by delivering high-quality workmanship and timely service.
• Maintain detailed records of all maintenance and repair work performed.
• Prepare reports on vehicle conditions, repair costs, and service recommendations.
• Ensure all work meets Toyota’s quality standards and complies with safety regulations.
• Perform final inspections on repaired vehicles to ensure all issues have been resolved.
• Participate in ongoing training programs to enhance technical skills and knowledge.
• Be willing to train and mentor junior technicians as needed.
• Be willing to travel as required for training, customer service calls, or to provide support to other Toyota branches.
• Adapt to changing work environments, customer needs, and new technologies.
• Be willing to work flexible hours, including overtime, to meet customer and dealership demands.
• Work collaboratively with other technicians, service advisors, and dealership staff to ensure efficient workflow and customer satisfaction.
• Communicate effectively with the team to provide updates on repair status and any issues encountered.

Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.

QUALITY CONTROLLER

Jun 7, 2024

QUALIFICATIONS:

• Must be a college graduate.
• With experience in driving both manual and A/T transmissions.
• With a pleasing personality and strong communication skills.
• Ability to work with or without supervision.
• With an automotive background and technical knowledge.
• Willing to be trained and learn new quality control procedures.
• Flexible at work and computer literate.
• Supervisory experience is an advantage.
• Must possess a valid driver’s license with codes 1-2 or 3.

Job Summary:

The Quality Controller at Toyota Cagayan de Oro is responsible for ensuring that all vehicles meet the highest standards of quality before delivery to customers. This role involves thorough inspections, testing, and verification to identify and rectify any defects or issues. The position requires a detail-oriented individual with a strong automotive background, excellent driving skills, and the ability to work independently as well as part of a team.

Key Responsibilities:

• Conduct comprehensive inspections of vehicles, including visual and functional checks, to ensure they meet Toyota’s quality standards.
• Test drive vehicles to assess performance, and handling, and identify any mechanical or technical issues.
• Identify and document any defects, inconsistencies, or issues found during inspections.
• Coordinate with service and repair teams to ensure timely and accurate rectification of identified issues.
• Ensure all vehicles comply with safety regulations, manufacturer specifications, and dealership standards.
• Keep up-to-date with the latest automotive standards and quality control procedures.
• Maintain detailed records of inspections, test results, and corrective actions taken.
• Prepare and submit reports on quality control activities and outcomes to management.
• Assist in resolving customer complaints related to vehicle quality by conducting thorough investigations and providing solutions.
• Ensure customer satisfaction by delivering vehicles that meet the highest standards of quality and performance.
• Participate in training programs to enhance quality control skills and stay updated on new technologies and procedures.
• Train and supervise junior staff or trainers in quality control processes and best practices.
• Work closely with service advisors, technicians, and other dealership staff to ensure a seamless and efficient quality control process.
• Communicate effectively with the sales team to provide updates on vehicle readiness and any potential delays.
• Be willing to work flexible hours and overtime as needed to meet customer and dealership demands.
• Adapt to changing quality control procedures and standards as required.
• Utilize both manual and automatic transmission driving skills to perform test drives and inspections.
• Apply automotive knowledge to diagnose issues and recommend appropriate solutions.

Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.