RECEPTION HEAD

Oct 17, 2025

Job Summary:

The Reception Head is responsible for overseeing the daily operations of the front reception area, ensuring that all guests and customers receive a warm and professional welcome in line with Toyota’s standards of excellence. This role involves supervising reception staff, managing customer inquiries, and coordinating administrative tasks to maintain smooth communication and efficient front desk operations. The position also plays a key role in promoting customer satisfaction, supporting sales and service activities, and implementing initiatives that enhance the dealership’s image and customer experience.

Key Responsibilities:

• Front Desk Operations Management:
  • Oversee the overall operations of the reception area to ensure a professional, organized, and customer-friendly environment.
  • Supervise receptionists and ensure that front desk procedures are followed in accordance with Toyota standards.
  • Address customer concerns promptly and escalate issues to the appropriate departments when necessary.
• Customer Relations and Service Excellence:
  • Ensure all guests and clients are greeted and assisted courteously upon arrival.
  • Monitor and maintain customer satisfaction at the reception level to ensure a consistently positive experience.
  • Coordinate with Sales, Service, and Administrative departments to provide accurate information and seamless customer assistance.
• Sales and Upselling Support:
  • Promote Toyota products, services, and promotions to walk-in clients.
  • Assist in lead generation by identifying potential sales opportunities and endorsing them to the Sales Department.
  • Encourage upselling and cross-selling activities as part of the customer interaction process.
• Administrative and Organizational Tasks:
  • Oversee the scheduling, attendance, and performance evaluation of reception staff.
  • Manage reception-related documentation, correspondence, and reports.
  • Implement systems to improve efficiency in front desk operations and customer handling.
• Team Leadership and Coordination:
  • Train, guide, and motivate reception staff to deliver excellent customer service and adhere to dealership policies.
  • Conduct regular team meetings to communicate updates, goals, and performance standards.
  • Coordinate with other departments to ensure effective communication and workflow.
• Digital and Communication Support:
  • Utilize social media and communication platforms to assist in customer engagement and inquiries when needed.
  • Ensure that reception staff are knowledgeable in basic digital communication tools and dealership announcements.

QUALIFICATIONS:

• Must possess at least a Bachelor’s Degree in any field
• Proven skills in sales, upselling, and leadership
• Strong management and organizational capabilities
• Excellent customer service and communication skills
• Highly proficient in administrative tasks and multitasking in a fast-paced environment
• Adept in technical and product knowledge related to the automotive industry
• Familiarity with social media platforms and communication tools is an advantage
• Relevant work experience in customer service, front desk management, or hospitality is an advantage

Note: This is a general job description. Specific duties and qualifications may vary depending on the operational requirements and organizational structure of Toyota Cagayan de Oro.

SERVICE ADVISOR

Jun 25, 2025

Job Summary:

The Service Advisor acts as the main liaison between customers and the service department, ensuring that all vehicle servicing requirements are met efficiently and professionally. This role requires a deep understanding of automotive systems, excellent communication skills, and a commitment to delivering outstanding customer service. The Service Advisor is responsible for assessing customer concerns, preparing service estimates, coordinating with technicians, and ensuring customer satisfaction throughout the service process.

Key Responsibilities:

• Customer Interaction & Consultation:
  • Greet customers and listen attentively to their concerns about their vehicles.
  • Explain recommended services, costs, and estimated timeframes.
  • Provide professional advice based on a thorough technical understanding and a clear understanding of customer needs.
• Service Coordination:
  • Create job orders and accurately record vehicle concerns and service requests.
  • Coordinate with technicians to ensure correct diagnosis and timely service completion.
  • Monitor and update customers on repair status, delays, or additional service departments.
• Documentation & Reporting:
  • Prepare service estimates, repair orders, and invoices using the SAP system or other dealership software.
  • Ensure accurate recording of customer information and service history.
• Customer Satisfaction:
  • Conduct post-service follow-ups to ensure customer satisfaction.
  • Address and resolve complaints or concerns in a professional and timely manner.
  • Promote dealership service offerings and future maintenance schedules.
• Team Collaborations:
  • Work closely with the service, parts, and sales departments to ensure smooth operations.
  • Participate in continuous improvement and training programs.

QUALIFICATIONS:

• Must possess at least a Bachelor’s Degree in Mechanical Engineering, Automotive Technology, or Marketing
• Work experience in sales or the automotive industry is an advantage.
• Knowledge of the SAP system is a plus
• Expertise in automotive or marketing is an advantage
• Customer-oriented with strong communication skills
• Excellent problem-solving skills
• A driver’s license is an advantage

Note: This is a general job description. Specific responsibilities and requirements may vary depending on the actual role and operational needs within Toyota Cagayan de Oro.