- Must possess at least a Bachelor’s Degree in courses related to Accounting, Financial Management, or Business Administration/Management.
- Work experience is an advantage.
- Proficient in Microsoft Applications specifically in Excel.
- Excellent communication skills both verbal and written.
- Keen attention to detail and excellent organizational skills.
- Honest, reliable, and credible.
- SAP Certification is an advantage.
As a Collection Staff at Toyota Cagayan de Oro, you will play a critical role in managing and ensuring the timely collection of payments from customers. Your strong attention to detail, excellent organizational skills, and proficiency in Microsoft Applications, particularly Excel, will contribute to the efficient operation of the collection process. You will collaborate with both customers and internal teams, maintaining a high standard of professionalism, honesty, and credibility.
- Manage and execute the collection process for outstanding payments from customers.
- Monitor and track accounts to identify overdue payments and initiate appropriate actions.
- Communicate with customers to remind them of payment obligations and negotiate payment terms when necessary.
- Collaborate with internal departments, such as sales and finance, to resolve payment discrepancies and customer concerns.
- Prepare and maintain accurate records of payment transactions and collection activities.
- Generate and review collection reports to identify trends and patterns.
- Provide regular updates to the management team regarding collection activities and progress.
- Maintain a professional and courteous demeanor when communicating with customers, maintaining the reputation of the dealership.
- Adhere to ethical standards and maintain the confidentiality of customer information.
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.