Job Summary:
The Credit and Collection Staff is responsible for managing customer accounts, monitoring receivables, and ensuring the timely collection of payments. This role supports the dealership’s financial health by maintaining accurate records, coordinating with customers regarding outstanding balances, and implementing effective collection strategies while maintaining positive customer relationships.
Key Responsibilities:
- Accounts Receivable Management
- Monitor and maintain customer accounts, ensuring accurate recording of receivables.
- Track due accounts and prepare aging reports for management review.
- Ensure proper documentation and filing of credit and collection records.
- Collection and Follow-Up
- Contact customers regarding outstanding balances through calls, emails, or written communication.
- Follow up on overdue accounts and ensure timely collection of payments.
- Coordinate with internal departments to resolve billing discrepancies or account issues.
- Credit Evaluation Support
- Assist in reviewing and verifying customer credit documents and requirements.
- Support the evaluation of customer creditworthiness based on company guidelines.
- Ensure completeness and accuracy of submitted credit applications.
- Reporting and Documentation
- Prepare daily, weekly, and monthly collection reports.
- Maintain organized records of payment transactions and collection activities.
- Assist in the reconciliation of accounts and resolving discrepancies.
- Customer Service and Coordination
- Handle customer inquiries related to billing, payments, and account status.
- Maintain professional and courteous communication when dealing with clients.
- Coordinate with Sales, Finance, and other departments to ensure smooth credit and collection processes.
QUALIFICATIONS:
- Must possess at least a Bachelor’s Degree in Business-related courses
- Fresh graduates are welcome to apply
- Willing to work overtime as needed
- Possesses good communication skills (both verbal and written)
- Flexible, detail-oriented, and highly organized
- Proficient in Microsoft Applications, especially Excel
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.
