QUALIFICATIONS:
- Must be a college graduate with any 4-year course
- Must be computer literate and can multitask
- Excellent interpersonal and customer-handling skills
- Adaptable and flexible
- Excellent communication skills both oral and written
- Well-adverse in public speaking
- With pleasing personality
Job Summary:
As a Customer Relations Officer at Toyota Cagayan de Oro, you will be at the forefront of creating exceptional customer experiences. Your primary role involves building strong relationships with customers, addressing their inquiries and concerns, and ensuring their satisfaction. With your excellent interpersonal and communication skills, computer literacy, and pleasing personality, you will contribute to fostering positive customer relationships and promoting the Toyota brand.
Key Responsibilities:
- Act as the primary point of contact for customers, addressing their inquiries, concerns, and feedback professionally and promptly.
- Foster positive customer relationships by providing outstanding service and assistance.
- Effectively manage multiple customer inquiries and tasks simultaneously to ensure timely response and resolutions.
- Coordinate with various departments to meet customer needs efficiently.
- Utilize excellent oral and written communication skills to convey information to customers clearly and effectively.
- Provide updates, information, and support as needed.
- Engage in public speaking when necessary, such as during customer orientations or meetings.
- Represent Toyota Cagayan de Oro with professionalism and enthusiasm.
- Be adaptable and flexible in responding to changing customer needs and situations.
- Collaborate with team members to find creative solutions to customer challenges.
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.