- Must possess at least a Bachelor’s Degree in any field.
- Work experience related to insurance processing is an advantage.
- Excellent communication skills both verbal and written.
- Customer service-oriented.
- Proficient in Microsoft Applications specifically in Excel.
- Keen attention to detail and excellent organizational skills.
- Honest, reliable, and credible.
As an Insurance Renewal Staff at Toyota Cagayan de Oro, you will play a vital role in managing the insurance renewal process for customers. Your excellent communication skills, attention to detail, and customer service orientation will contribute to ensuring a smooth and efficient insurance renewal experience. Collaborating with customers and internal teams, you will uphold principles of honesty, reliability, and credibility in delivering exceptional service.
- Manage the insurance renewal process for customers, ensuring timely renewal of insurance policies.
- Communicate with customers to gather necessary information for insurance renewal.
- Collaborate with insurance providers to facilitate the renewal of policies.
- Assist customers in understanding insurance coverage and options.
- Maintain accurate records of insurance renewal transactions and customer interactions.
- Respond to customer inquiries and provide assistance related to insurance matters.
- Collaborate with internal departments, such as sales and finance, to coordinate insurance renewal activities.
- Provide exceptional customer service by addressing customer concerns and inquiries promptly and professionally.
- Uphold ethical standards and maintain confidentiality in handling customer information.
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.