- Must be a college graduate with any 4-year course
- Knowledgeable in automotive parts
- With experience in Automotive
- Excellent communication and technical skills
- Adaptable and flexible
- Willing to learn
- Computer literate
- With a pleasing personality and good moral character
As a Parts Service Counterman at Toyota Cagayan de Oro, you will be an integral part of the dealership’s parts departments, responsible for providing excellent customer service, assisting customers with their parts needs, and ensuring accurate transactions. Your role involves utilizing your automotive parts knowledge, technical skills, and customer-oriented approach to support the overall success of the dealership.
- Greet customers warmly and assist them in identifying and locating automotive parts.
- Provide information about available parts, pricing, and compatibility with various vehicle models.
- Utilize your knowledge of automotive parts to accurately identify customer needs.
- Cross-reference part numbers and specifications to ensure the correct parts are provided.
- Process customer orders promptly and accurately using the dealership’s inventory management system.
- Ensure that orders are fulfilled efficiently and within the specified timelines.
- Offer technical assistance to customers regarding the installation and usage of automotive parts.
- Guide part compatibility and functionality.
- Assist in maintaining accurate inventory records.
- Monitor stock levels and communicate with the parts manager for replenishment.
- Stay informed about new automotive parts and technologies.
- Demonstrate adaptability and a willingness to learn about new products and systems.
- Use computer systems and software for order processing, inventory management, and customer communication.
- Input and retrieve information accurately from the dealership’s electronic systems.
- Communicate effectively with customers, colleagues, and other departments within the dealership.
- Provide clear and concise information to meet customer needs.
- Maintain a professional demeanor, exhibiting a pleasing personality and good moral character.
- Uphold a high standard of customer service to enhance the dealership’s reputation.
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.