- Graduate of any four-year course
- Fresh graduates are welcome to apply
- 1-2 years of work experience in customer service or call center operations is an advantage
- Excellent verbal and listening skills
- Knowledgeable in MS Offices
- Customer service-oriented
- Keen to attention to details
As a Maintenance Reminder Staff at Toyota Cagayan de Oro, you will play a vital role in ensuring that customers receive timely and accurate reminders for vehicle maintenance. Your responsibilities include contacting customers, coordinating service appointments, and maintaining a high level of customer satisfaction through effective communication and attention to detail.
- Contact customers through various communication channels to provide maintenance reminders for their vehicles.
- Utilize effective communication skills to convey the importance of scheduled maintenance for vehicle performance and longevity.
- Schedule service appointments for customers based on their availability and service center capacity.
- Coordinate with the service department to ensure a smooth workflow and timely completion of scheduled maintenance.
- Provide excellent customer service by addressing customer inquiries and concerns related to maintenance reminders.
- Maintain a customer-focused approach to enhance the overall service experience.
- Update and maintain accurate records of customer interactions, appointment schedules, and service reminders.
- Utilize MS Office applications for data entry and management.
- Collaborate with the service team to optimize scheduling efficiency and address any challenges related to service capacity.
- Collect customer feedback regarding their experience with maintenance reminders and service appointments.
- Report feedback to the relevant departments for continuous improvement.
- Pay close attention to details to ensure accurate scheduling, customer information, and communication.
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.