Job Summary:
The Manager is responsible for overseeing daily dealership operations, ensuring efficient workflow, and driving overall business performance. This role involves leading teams, implementing strategic initiatives, and maintaining high standards in customer service, operational efficiency, and profitability. The Manager plays a key role in aligning departmental functions with organizational goals while fostering a productive and professional work environment.
Key Responsibilities:
- Operations Management
- Oversee daily operations to ensure smooth and efficient workflow across departments.
- Develop and implement policies, procedures, and operational strategies aligned with company objectives.
- Monitor performance metrics and ensure targets are met consistently.
- Leadership and Team Management
- Lead, supervise, and motivate team members to achieve individual and organizational goals.
- Manage staff performance through coaching, training, and performance evaluations.
- Foster a positive work culture that promotes teamwork, accountability, and continuous improvement.
- Planning and Strategy Execution
- Assist in developing and executing business plans, sales strategies, and operational initiatives.
- Analyze market trends and operational data to support decision-making
- Identify opportunities for growth, cost optimization, and process improvement.
- Customer Service and Relationship Management
- Ensure high levels of customer satisfaction by maintaining service excellence standards.
- Address escalated customer concerns and ensure timely resolution.
- Strengthen customer relationships and support customer retention initiatives.
- Administrative and Reporting Functions
- Prepare and review reports related to operations, performance, and financial outcomes.
- Ensure accurate documentation and compliance with company policies and regulatory requirements.
- Coordinate with other departments to ensure alignment and efficiency.
- Compliance and Risk Management
- Ensure adherence to company policies, safety standards, and legal regulations.
- Identify operational risks and implement corrective and preventive measures.
- Maintain confidentiality and integrity in handling sensitive information.
QUALIFICATIONS:
- A Bachelor’s Degree in Business Administration, Management, or any related field
- At least 5 years of relevant work experience, with 2 years in a supervisory or managerial role
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Proficient in Microsoft Office applications
- Ability to work under pressure and handle multiple tasks.
Note: This is a general job description. Specific responsibilities and requirements may vary depending on the actual role and level within Toyota Cagayan de Oro.
