Oct 17, 2025
Job Summary:
The Reception Head is responsible for overseeing the daily operations of the front reception area, ensuring that all guests and customers receive a warm and professional welcome in line with Toyota’s standards of excellence. This role involves supervising reception staff, managing customer inquiries, and coordinating administrative tasks to maintain smooth communication and efficient front desk operations. The position also plays a key role in promoting customer satisfaction, supporting sales and service activities, and implementing initiatives that enhance the dealership’s image and customer experience.
Key Responsibilities:
- Front Desk Operations Management:
- Oversee the overall operations of the reception area to ensure a professional, organized, and customer-friendly environment.
- Supervise receptionists and ensure that front desk procedures are followed in accordance with Toyota standards.
- Address customer concerns promptly and escalate issues to the appropriate departments when necessary.
- Customer Relations and Service Excellence:
- Ensure all guests and clients are greeted and assisted courteously upon arrival.
- Monitor and maintain customer satisfaction at the reception level to ensure a consistently positive experience.
- Coordinate with Sales, Service, and Administrative departments to provide accurate information and seamless customer assistance.
- Sales and Upselling Support:
- Promote Toyota products, services, and promotions to walk-in clients.
- Assist in lead generation by identifying potential sales opportunities and endorsing them to the Sales Department.
- Encourage upselling and cross-selling activities as part of the customer interaction process.
- Administrative and Organizational Tasks:
- Oversee the scheduling, attendance, and performance evaluation of reception staff.
- Manage reception-related documentation, correspondence, and reports.
- Implement systems to improve efficiency in front desk operations and customer handling.
- Team Leadership and Coordination:
- Train, guide, and motivate reception staff to deliver excellent customer service and adhere to dealership policies.
- Conduct regular team meetings to communicate updates, goals, and performance standards.
- Coordinate with other departments to ensure effective communication and workflow.
- Digital and Communication Support:
- Utilize social media and communication platforms to assist in customer engagement and inquiries when needed.
- Ensure that reception staff are knowledgeable in basic digital communication tools and dealership announcements.
QUALIFICATIONS:
- Must possess at least a Bachelor’s Degree in any field
- Proven skills in sales, upselling, and leadership
- Strong management and organizational capabilities
- Excellent customer service and communication skills
- Highly proficient in administrative tasks and multitasking in a fast-paced environment
- Adept in technical and product knowledge related to the automotive industry
- Familiarity with social media platforms and communication tools is an advantage
- Relevant work experience in customer service, front desk management, or hospitality is an advantage
Note: This is a general job description. Specific duties and qualifications may vary depending on the operational requirements and organizational structure of Toyota Cagayan de Oro.
May 22, 2025
Job Summary:
The Engineering Staff plays a crucial role in maintaining the integrity, safety, and functionality of the dealership’s buildings, facilities, and equipment. This role involves assisting in construction projects, repairs, and routine maintenance to ensure a smooth and efficient work environment that complies with safety and operational standards.
Key Responsibilities:
- Facility Maintenance & Repairs:
- Oversee and perform routine inspections, repairs, and preventive maintenance of buildings, mechanical systems, and dealership equipment.
- Ensure that all electrical, plumbing, HVAC, and other structural systems are functioning properly and safely.
- Project Assistance & Coordination:
- Assist in planning and implementing construction or renovation projects within the dealership.
- Coordinate with contractors, suppliers, and internal departments to ensure timely and cost-efficient project completion.
- Equipment Monitoring:
- Monitor and maintain workshop tools, machinery, and other technical assets, ensuring optimal performance and compliance with safety standards.
- Schedule regular servicing and calibration of essential equipment.
- Documentation & Reporting:
- Maintain accurate records of maintenance schedules, repairs, equipment logs, and project progress.
- Report concerns and provide suggestions for improvements to management.
- Compliance & Safety:
- Ensure compliance with building codes, safety regulations, and Toyota standards.
- Support environmental and safety programs as required.
QUALIFICATIONS:
- Bachelor’s Degree in Civil Engineering or Mechanical Engineering
- Preferably with experience in building construction, repair, and equipment maintenance
- Strong work ethic and a positive attitude towards work
Note: This is a general job description. Specific responsibilities and requirements may vary depending on the actual role and level within Toyota Cagayan de Oro.
Sep 17, 2024
QUALIFICATIONS:
- Must possess at least a Bachelor’s Degree in Business-related courses (e.g., Business Administration, Accounting, Finance, Management).
- Work experience related to accounting or bookkeeping is an advantage.
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
- Excellent organizational and multitasking skills.
- Ability to work independently and handle multiple tasks in a fast-paced environment.
- Strong communication skills, both oral and written.
- Detail-oriented, with a high level of accuracy in data entry and reporting.
- Able to adapt quickly to changing priorities and assist in various cross-functional activities.
Job Summary:
The Task Force Support staff at Toyota Cagayan de Oro is responsible for providing operational and administrative assistance to various departments, ensuring smooth and efficient workflows. This role involves handling tasks related to data management, accounting support, and compliance monitoring, while also contributing to process improvement initiatives. The ideal candidate must possess a Bachelor’s Degree in a business-related course, with experience in accounting or bookkeeping being an advantage. Proficiency in Microsoft Office tools is essential for success in this role.
Key Responsibilities:
- Provide general administrative support across different departments, ensuring tasks are completed on time and efficiently.
- Handle documentation, filing, and record-keeping of key operational and financial data.
- Assist in the implementation and monitoring of special projects or initiatives led by the task force.
- Perform accurate and timely data entry of financial, operational, and administrative information into internal systems.
- Maintain, organize, and update records for task force projects, ensuring data is easily accessible for review or audits.
- Monitor inventory or equipment usage reports and track office supplies to assist with procurement activities.
- Assist the finance and accounting departments with basic bookkeeping tasks, such as reconciling accounts, processing invoices, and handling expense reports.
- Support in preparing financial reports, as well as the organization and verification of financial records for audits.
- Ensure compliance with internal financial policies and procedures, providing input for process improvements.
- Work closely with multiple departments (e.g., sales, service, parts) to assist in day-to-day operations and address any urgent needs or requirements.
- Coordinate with team members to ensure that task force projects are aligned with company objectives and completed within deadlines.
- Facilitate communication between departments to ensure that key tasks are addressed and completed efficiently.
- Assist in monitoring compliance with company policies, regulatory requirements, and industry standards.
- Prepare and submit regular status reports on the progress of task force activities and special projects to management.
- Identify and address any discrepancies or areas for improvement in operational processes, recommending solutions where applicable.
- Participate in process improvement initiatives by providing feedback and supporting the implementation of new strategies to enhance operational efficiency.
- Help in evaluating existing workflows and suggesting improvements to reduce bottlenecks and streamline administrative procedures.
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.
Aug 22, 2023
Job Summary:
The Credit and Collection Staff is responsible for managing customer accounts, monitoring receivables, and ensuring the timely collection of payments. This role supports the dealership’s financial health by maintaining accurate records, coordinating with customers regarding outstanding balances, and implementing effective collection strategies while maintaining positive customer relationships.
Key Responsibilities:
- Accounts Receivable Management
- Monitor and maintain customer accounts, ensuring accurate recording of receivables.
- Track due accounts and prepare aging reports for management review.
- Ensure proper documentation and filing of credit and collection records.
- Collection and Follow-Up
- Contact customers regarding outstanding balances through calls, emails, or written communication.
- Follow up on overdue accounts and ensure timely collection of payments.
- Coordinate with internal departments to resolve billing discrepancies or account issues.
- Credit Evaluation Support
- Assist in reviewing and verifying customer credit documents and requirements.
- Support the evaluation of customer creditworthiness based on company guidelines.
- Ensure completeness and accuracy of submitted credit applications.
- Reporting and Documentation
- Prepare daily, weekly, and monthly collection reports.
- Maintain organized records of payment transactions and collection activities.
- Assist in the reconciliation of accounts and resolving discrepancies.
- Customer Service and Coordination
- Handle customer inquiries related to billing, payments, and account status.
- Maintain professional and courteous communication when dealing with clients.
- Coordinate with Sales, Finance, and other departments to ensure smooth credit and collection processes.
QUALIFICATIONS:
- Must possess at least a Bachelor’s Degree in Business-related courses
- Fresh graduates are welcome to apply
- Willing to work overtime as needed
- Possesses good communication skills (both verbal and written)
- Flexible, detail-oriented, and highly organized
- Proficient in Microsoft Applications, especially Excel
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Toyota Cagayan de Oro.
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